FAQs

Yes you can. SOOCAS X3U Sonic Electric Toothbrush is IPX7 rated waterproof so you can use it whliler showering.

We don't recommend brushing while the electric toothbrush is charging because this might reduce its lifespan and it could lead to electric shocks.

SOOCAS X3U Sonice Electric Toothbrush has 3 replacement brush heads and one facial cleansing brush. You can purchase additional replacement brush heads on our website.

We include a USB-C charging port (adapter not included). You may use portable charger, laptop, PC or anything that uses USB-C to charge.

Yes, kids or adults that are older than 12 can use it. Please refer to your dentist for any instructions.

Once turned on, SOOCAS Sonic Electric Toothbrush will start gradually from weaker vibration to the chosen vibration mode so prevent making any mess with the toothpaste and to reduce discomfort on the gums.

The gaps and the gum-lines might not have been properly cleaned and could lead to cavity and inflammation. Toothbrush and traditional floss can only clean the surface instead of hard to reach areas. SOOCAS Water Flosser has 1,300 water pulses per minute to clean food residue in gaps and gum-lines.

Initial use of SOOCAS Water Flosser could lead to gum bleeding. It is normal to experience this symptom. Please continue using W1 with correct practices for 1-2 weeks, gum bleeding will start to get better. If after 2 weeks there is still signs of gum bleeding, please stop using SOOCAS Water Flosser immediately and check with a dentist to check any problems with gums.

SOOCAS Water flosser prevents the formation of tartar. If you already have tartar, please seek professional assistance from your dentist.

It is recommended for kids older than 12 to use water flosser. However, depending on the teeth growth, please seek dentist advice before using.

Yes, but we recommend you to seek professional advice from your dentist since everyone's situation varies.

We recommend you to use room temperature water or lukewarm water.

Compare to a manual razor, SOOCAS electric razor is not as irritating. However, just like any electric shaver/razor, there will be some irritation on your skin.

Doesn't matter which method you apply, if not practiced correctly, it might cause ingrown hairs or razor bumps.
Please practice the correct shaving technique and exfoliate your skin routinely to reduce ingrown hairs or razor bumps.

SOOCAS electric razor is specially designed for short facial hairs so it is not the most ideal tool for shaving other parts of the body.

We do not recommend you to use SOOCAS electric razor on your head. This product is specifically designed for facial hair or beard.

It depends. SOOCAS electric shaver is good for both dry and wet shave.

We ship to U.S. for free on all orders. If you are located outside of U.S., please reach out to our customer service team support@soocas.com. We will try our best to support you.

The shipping process differs in various situations, but we will try our best to deliver your package.
Typically, it takes 2-3 business days to process the order and have it ready for shipping. On special holidays such as Black Friday, it might take up to 5-10 business days. We apologize for the delay and any inconveniences and thank you for your patience.
Once the order has been shipped, you will receive a notification with shipping confirmation and tracking numbers to track your order. Once the order has been dispatched from our end, we cannot control anything that happens during the shipping process from that point on.

If you order your product(s) in the U.S., then it will be shipped from a U.S. based warehouse and the product will be delivered to you through USPS or UPS.
Please be aware that if the U.S. based warehouse is out of stock, your order will be shipped directly from China.
Duty / VAT taxes may occur for any country and that you are responsible for checking in advance the laws that apply to your situation. In the event that you refuse paying these charges, you might be denied any refund to cover the additional costs that might incur even if you do not receive the product.
Any possible import duties, taxes, and charges are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. The carrier will not return such package to us until these fees are properly paid. If the package is refused or abandoned at customs, we reserve the rights to deduct it from the initial refund amount.

If you are located in the U.S., there will not be any custom taxes you are responsible for.
For other countries.
Duty / VAT taxes may occur for any country and that you are responsible for checking in advance the laws that apply to your situation. In the event that you refuse paying these charges, you might be denied any refund to cover the additional costs that might incur even if you do not receive the product.
Any possible import duties, taxes, and charges are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. The carrier will not return such package to us until these fees are properly paid. If the package is refused or abandoned at customs, we reserve the rights to deduct it from the initial refund amount.

Yes, of course! We totally understand that sometimes you changes your mind on what to get. We would be glad to help you out, but we would only be able to assist you when the order has not been dispatched, meaning when the product is still in our warehouse.
If you need to change your order, please email us immediately within 24 hours.
Please be aware that once our customer support team has verified your order, the payment will be due at the same time as your original order.
*This is only applicable when the order has not been dispatched.

You may add more items to the order when your order has not been dispatched for delivery. Please contact our customer support at supportsoocas.com. Or, you can always create a new order for any additional items you wanted to add.

In some situations, you can. If your order is still in our warehouse and has not been dispatched for delivery, you may contact our customer support at support@soocas.com.
*If the order has been dispatched for delivery, then change in address only applies to future shipments.

Sure! If you wish to change your registration information, you have to access your account by clicking on "My Account - Edit Info". Make any changes you want to and click on "Update".
ATTENTION: Changing registration data will not change the delivery/billing address of already-placed orders. If you want to change your info after placing your order on our website, please note that:
- If your order is still in our warehouse, you can request our Customer Support team to modify your details via support@soocas.com;
- If the order has already been shipped, the changes made by the customer will only be valid for future purchases.

Dear Customers,

As you might have already aware, many countries have taken various safety procedures to reduce and prevent the spread of the coronavirus. Sone of these procedures include quarantining major cities, which ultimately left some impact on many industries.
Here at Soocas, we are following government guidelines and have spread our employees into smaller shifts for better control and prevention. As a result, there may be delays in packaging, processing, and dispatching the orders due to reduced number of employees.
Additionally, there may be shipping delays. Since many shipping companies are only allowing essential workers to perform certain duties. This could lead to delays on your order from us. Please be aware that we ship to almost the major of the countries and each country may have different restrictions in terms of external shipping. We highly recommend you to check with your country's custom and border protection office to follow up on the latest guidelines and suggestions. If your order has already been dispatched, please wait patiently for a couple more weeks.
If you have been waiting for a long period of time and still have not received your order, please contact our customer support team support@soocas.com for any resolutions. We wanted to let you be aware that in case of lost or stolen packages, we will have to extend the refund request or re-process the order again. Any refund request or re-process order request will only be accepted after 30 days of initial dispatch date.
We understand this is something neither of us have experienced before, but we are in this together.
Please practice social distancing and stay at home if possible.

Best,
SOOCAS Team

You have two options to join our giveaway.
1. Go to our Instagram page (@soocasofficial) and Facebook page (@soocasofficial) and follow us. We usually host monthly giveaways, so keep an eye out for us!
2. Subscribe to our emails to be the first one to know our giveaways, new products, special offers, and other great news.

It depends, but the giveaway will be consist of Soocas products.

We will announce the winner within 48 hours after the giveaway has ended on Instagram (@soocasofficial) or Facebook (@soocasofficial). Please look out for the lucky winner, it could be you!

Yes, we will proudly announce the winner on our Instagram (@soocasofficial) or Facebook (@soocasofficial).

Below are the steps to getting your prize.
1. Send an email with your shipping details such as your name, shipping address, and contact number. Additionally, please include your social media username along with details regarding the giveaway event for identification to support@soocas.com.

2. This is totally optional. If you are as excited as us about your win, please take a selfie and tag us on Instagram (@soocasofficial) or Facebook (@soocasofficial). We will be happy to celebrate your awesome prize with you!